60 Day Returns are accepted on any general merchandise that has not been opened, in a "Like New" condition and has been purchased at Cole Street Game Vault.

The breaking of any seal or unwrapping of shrink wrap no longer constitutes "Like New" condition

Requested and Special order product is not eligible for return

Return shipping is the responsibility of the user. We cannot offer compensation for shipping charges.

CCG Singles are not eligible for return.

Event Refund Policy

For a full refund of ticket price cancellation must be made prior to 48 hours before event. Cancellations made 24-47 priors to an event will be refunded in store credit. No refunds can be made after 24 hours prior to the event - See additional notes regarding Sold Out Events

Sold Out Events

Due to the complexity that goes into hosting large scale events, in the case of events that are Sold Out at least a week prior to the event date, refunds will be applied as tickets are resold

SWU’GV Credits

Credit Tokens are awarded as prizing at select Cole Street Game Vault Star Wars: Unlimited events and may be redeemed for in-store credit only. Credits are issued in 5, 10 and 25 denominations. They have no cash value and cannot be redeemed or exchanged for cash.

When the full value of a credit is not used, any remaining balance will be returned using the lowest available SWU’GV Credit denomination whenever possible. Any remaining amount that cannot be returned using SWU’GV Credits will be issued as a digital Cole Street Game Vault gift card. 

Example: Spend $18 using a $25 SWU’GV Credit → receive a $5 SWU’GV Credit and $2 on a digital Cole Street Game Vault gift card.

Full value of tokens can be requested as a digital gift card. SWU’GV Credits may only be redeemed at Cole Street Game Vault.